Frequently asked questions

ACH is typically a flat fee per transaction rather than a percentage, which makes it far cheaper for large tickets and recurring invoices.

Standard ACH settles in 1–3 business days; same-day ACH is available for eligible merchants.

Level 2/3 data (tax, PO number, line items) qualifies B2B and government card payments for lower interchange rates. We configure it on your gateway or virtual terminal.

Shopify, WooCommerce, BigCommerce, Magento and custom carts through hosted checkout pages or a gateway API.

Yes. Tokenised card storage, recurring schedules and automatic card updates are included with our e-commerce gateways.

Usually, yes. We work with most major POS systems and terminals; we'll confirm compatibility during your free quote and only replace equipment if it saves you money.

All major credit and debit cards, contactless tap-to-pay, Apple Pay, Google Pay and Samsung Pay, plus EBT and gift cards where supported by your terminal.

A compact Bluetooth reader pairs with your phone or tablet; on supported phones you can accept tap-to-pay with no extra hardware at all.

We are operators and merchant-services specialists, not a single processor. We run our own retail and e-commerce businesses, so we underwrite you for what you actually sell, compare the processors that fit your industry, price transparently and stay your single point of contact after you're live.

In most cases, yes. Request a free quote and a specialist will compare your current pricing with EconoPay's interchange-plus or dual-pricing options. No obligation.

Smoke and vape shops, convenience and gas, retail, restaurants and hospitality, e-commerce, B2B and wholesale, professional services, healthcare, automotive and energy, including high-risk categories others decline.

Never. You stay with EconoPay because we deliver value, not because you are locked into a long contract. There are no long-term contracts and no cancellation penalties.

Three months of recent processing statements, your corporate documents and basic identification. Most merchants are approved within 24–48 hours once complete documents are in, and deposits are next-day.

All major credit and debit cards, contactless payments (Apple Pay, Google Pay, Samsung Pay), ACH/eCheck and more, whether you sell in-store, online or on the go.

Next-day deposits are standard.

Yes. We work with most major POS systems, e-commerce platforms and business software, and offer custom API integrations.

24/7 live support from a dedicated team that knows your account by name, not a call centre.

Yes. Multi-location businesses get consolidated reporting, location-level MIDs and a single point of contact.

Most merchants are approved within 24–48 hours of sending statements, corporate documents and ID. Terminals ship pre-configured and are typically live the day they arrive.

Yes. Smoke shops, vape retail and distribution, convenience stores, CBD, subscription and other high-risk categories are our specialty. Accounts are boarded correctly from day one to avoid freezes and shutdowns.

Most shutdowns happen because the account was boarded under the wrong business type or the processor's bank doesn't accept tobacco, vape or CBD. We place you with banks that underwrite your products explicitly, so there are no surprises later.

Not by default. Reserves depend on the bank, your history and your ticket size. We negotiate the lowest reserve possible and tell you up front before you sign anything.

Yes. We work with gateways that integrate age-verification and PACT-Act-aware shipping tools so your checkout stays compliant and your account stays open.

NEPA Wholesale reviewed our underwriting, pricing and support before recommending EconoPay to its retail customers. Mention NEPA when you request a quote.

Request a free quote first. Your specialist reviews it and emails you a private invite to the EconoPay merchant portal, usually within one business day.

The quote takes about two minutes. You can finish the portal application in one sitting or over a few visits. Most merchants are approved within 24–48 hours of submitting complete documents.

Yes. The merchant portal saves your progress as you go, so you can stop at any point and pick up where you left off.

Yes. Your application lives in the EconoPay merchant portal over an encrypted connection, and sensitive details like your SSN and bank numbers are stored encrypted. We only use your information to process your application and never share it.

New businesses can apply with three months of personal or business bank statements instead.

A specialist reviews it, confirms the best processor and pricing for your business, and keeps you updated in the portal and by email. If anything is missing, the portal shows you exactly what to fix.

Complete applications are approved fastest, but you can upload what you have now and add the rest in the portal later.

No. Applying is free and there's no obligation.

Yes. We configure separate operating and trust-account deposits so fees never come out of trust funds.

Yes. All equipment is PCI PTS certified with point-to-point encryption, and we help you complete your annual PCI SAQ.

When a cardholder disputes a charge, you receive an alert before it becomes a chargeback so you can refund or respond, protecting your chargeback ratio.

Yes. Our team compiles the evidence and submits representments on your behalf, and advises on policies that reduce disputes.